Returns & Refunds
Due to the nature of our herbal, health and personal care products, Inseason Herbals does not accept returns or exchanges for change of mind.
Please choose your products carefully before placing your order.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, incorrect, or does not match the description provided, please contact us as soon as possible.
Where appropriate, we will arrange a replacement, refund or other remedy in accordance with the New Zealand Consumer Guarantees Act 1993.
Timeframe for Reporting an Issue
Please contact us within 5 days of receiving your order if you believe an item is damaged, faulty, incorrect or not as described.
This 5-day timeframe does not limit any rights you may have under the New Zealand Consumer Guarantees Act.
Product Condition
For hygiene and safety reasons, herbal liquids, capsules, creams, oils and other health or personal care products cannot be returned simply because you have changed your mind.
Where a return is required for a faulty or incorrect product, please keep the product and its original packaging until we have advised you what to do next.
How to Report a Problem
Please contact us with:
Your order number
The product concerned
A brief description of the issue
Photos of any damaged or incorrect item, where helpful
Inseason Herbals NZ
Email: inseasonherbals@xtra.co.nz
Phone: 0274 829 455
Return Method & Costs
If we ask you to return an item because it is damaged, faulty or incorrect, we will provide instructions for returning it.
Where the return is required because of an error or fault for which we are responsible, reasonable return costs will be covered by Inseason Herbals.
Refunds
Where a refund is approved, it will be processed back to the original payment method used for the order.
We aim to process approved refunds promptly after the issue has been assessed or any required return has been received.
Please allow additional time for your bank or payment provider to process the refund.
Exchanges
We do not offer exchanges for change of mind.
If you receive a damaged, faulty or incorrect item, we may provide a replacement where appropriate.
Your Consumer Rights
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable consumer law.
